Hi-Lo has announced that it will be adding a new location to its food store chain, acquiring a lease for the property previously occupied by Empire Supermarket in Liguanea. The Liguanea location will bring to thirteen, the total number of locations island-wide.
“The area is not new to us, and we are very happy to be returning to the Liguanea community. We are excited about providing our Liguanea shoppers with the exceptional customer service that Hi-Lo is known for,” said General Manager, Mrs Renee Nathan. Hi-Lo Supermarket is no stranger to Liguanea, having had a location in Liguanea Plaza, which closed in 2009. “This location is an ideal one for us. We are putting all the plans in place to ensure that we capitalize on this,” Mrs Nathan continued. The location is expected to be open by the beginning of the second quarter.
Hi-Lo embarked on a renovation exercise in 2014, which has seen both its Manor Park and Barbican locations renovated and relaunched in January and June 2015, respectively. The exercise has resulted in very positive customer feedback, as well as an improvement in profits for the chain.
According to CEO of GraceKennedy Foods, Jamaica, Andrea Coy, “We allocated some $US8million to the renovation process, and we are very pleased with the impact it has had on both the customer experience and on our bottom line. Our Fairview location in Montego Bay is next in line to be renovated. That will happen in the first quarter of this year. The opening of the Liguanea location and the renovation of Fairview are top priorities, and we are excited to have both projects completed so we can enhance the customer experience and contribute to our financial performance.”
“I am really pleased with the performance of Hi-Lo. The strategy we have employed is really working there. The team is very committed and their hard work has enabled this transformation. I am very optimistic the future of Hi-Lo. Our US$8million investment demonstrates that we are serious about the upgrade of our existing stores, and the addition of new locations. I want to reassure our customers that they remain our major focus, and that we are more motivated than ever to provide them with an excellent customer experience every single time,” said GraceKennedy Group CEO Don Wehby.